Privacy Policy

About us

Pronto Pasta is part of Brava Trading Limited. For the purposes of data protection law, the data controller is Brava Trading Limited, registered in England, with its registered office at:
C/O Cain International, 3rd Floor, 72 Welbeck Street, London, W1G 0AY.

We are responsible for how your personal information is collected, used and protected. This policy explains how we do that and your rights in relation to your data.

What information we collect

We may collect personal information about you when you interact with Pronto Pasta, including:

  • Name, contact details and address

  • Age and gender (where provided)

  • Booking and order information

  • Payment details

  • Location data

  • Preferences and interactions with our brand

This information may be collected when you:

  • Make a booking or enquiry

  • Place an order

  • Sign up to marketing or loyalty offers

  • Enter competitions or promotions

  • Use our website or guest Wi-Fi

  • Contact us directly

We may also receive information from trusted third parties (such as booking or delivery partners) to help us deliver our services.

How we use your information

We use your data to:

  • Provide and manage bookings, orders and services

  • Communicate with you about your visits or enquiries

  • Personalise your experience and offers

  • Improve our products, services and digital platforms

  • Deliver marketing communications where you have given consent

  • Maintain security and prevent fraud

We may also analyse customer data to better understand behaviour and improve our offering across Brava Hospitality brands.

Cookies and online tracking

We use cookies and similar technologies to:

  • Ensure our website functions properly

  • Improve performance and user experience

  • Understand how visitors use our site

  • Deliver relevant advertising across platforms

You can manage or disable cookies through your browser settings.

Sharing your information

We may share your data with:

  • Trusted service providers (such as booking systems, payment providers and marketing platforms)

  • Other brands within Brava Hospitality Group

  • Legal or regulatory authorities where required

We do not sell your personal data.

Data retention

We retain your personal data only for as long as necessary to fulfil the purposes it was collected for, including legal, accounting and reporting requirements.

Your rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict how your data is processed

  • Withdraw consent for marketing at any time

To exercise any of these rights, please contact us using the details below.

Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse.

Contact us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: DPO@bravahospitality.co.uk

Updates to this policy

We may update this Privacy Policy from time to time. Please check this page periodically for any changes.